Veterinary Medical and Surgical Group (VMSG)

Our dog was seen yesterday in Ventura at the emergency clinic for what we assumed was a bad hot spot that he would just Not leave alone. After 6 hours with the entire staff coming in and treating my husband as if we had neglected our animal in some way, saying they’d never seen anything like it... the Dr then tells my husband our dogs skin is detaching from the muscle (I have this in writing from the dr) and that he was suffering from a very serious skin disorder. Along with a possible gastrointestinal issue. We were floored and devasted to think our dog had been suffering and we didn’t know. We were given the estimated bill, $3400. We decided to wait and take him to our normal vet this morning... diagnosis... HOT SPOT and our dog is perfectly healthy. No evidence of any other issues what so ever. He was put under, hot spot area shaved and cleaned, teeth cleaned and he was neutered (we had yet to do it so it was great to get that done) all for $750!!!!! While I understand emergency clinics are going to be expensive, what I don’t understand is the horrible communication from the staff and Doctor! Having us believe our dog was severely ill when in fact it was a minor issue. I would never recommend anyone take their pets here.