Stevens Creek Toyota

We worked with Matt Behbood, and he was a standout salesman! We went late in the evening and were not ready to make a decision that night. Matt was excellent in not pushing us to apply or make a decision and to take our time looking over the vehicle and test driving. We asked to come back the next day, and before we left, Matt made sure our trade-in was looked at so we knew what we could expect for a trade-in value when we returned. We returned today and were greeted with the same respect and service. We have a large family and Matt was very patient that we had to do business with the kids along. Everything was explained thoroughly, and we were even able to save some more money! Matt was extremely helpful. Our trade-in offer was a very fair trade-in offer too and beat the dealerships we had taken it to nearby. Overall, this was a very comfortable environment to work in because of Matt's customer service and the attention of the other sales representatives and finance employees. Matt addressed all of our concerns and made sure we were happy with our final decision. The other employees were all respectful and willing to help as needed. I would definitely buy another vehicle from here with him if we needed one!

I purchased a brand new Toyota Tundra in 2015 for over 50k. The salesman tried so hard and pushed me to get an extended warranty and finally, he did. I was told that the warranty is bumper to bumper for 5 years or 75000 mile whichever comes first. I paid over $4000 for that I was happy that I am not going to spend a penny in the next 5 years. The salesman didn't tell me that this warranty is basically for the only oil change and tire rotation. yes; you read it right. Only oil change every 10,000 miles and tire rotation. I am in the transportation business and I know everything about the cars, trucks and buses. I also know about the warranty as I am working with 3 major bus manufacturer companies. after three years and at 65,000 miles on the truck, I felt that the transmission is kicking and I asked Toyota service in Stevens Creek Toyota in San Jose, Ca to check if there is a problem with the transmission. They asked me for $200 for the diagnostic charge. Usually; they supposed to inspect the truck every 5000 miles under the warranty and the Transmission is still under the warranty but they told me that I need to pay $200 and if they find any problem with the transmission, then they will wave it. After talking to the shop manager, the salesman who sold me the warranty, his supervisor and finally the big Boss, they waved that charge and they called me after 4 hours that the car is ready and they didn't find any problem with Transmission. I am %100 sure that there is a problem with this transmission but because of they don't want to spend money to fix the vehicle under the warranty, they tell you there is no problem with the vehicle, but when the warranty is gone, they give you a huge list of the problems and a huge bill.!!!!! . I am writing this review to just let the people know that, the Toyota warranty is just waste of the money and there is not really warranty on your vehicle. I spend over 3 hours and I got a lot of headaches to let them know that you can't charge me because of the warranty that I paid three years ago. I love Toyota but unfortunately, I will not buy any more Toyota because of the trouble customer service and a bad experience I had with them. Again; I love Toyota but don't waste your money for extended warranty.!