Keepsake Diamond Center

My husband bought me my engagement and wedding band here 14 years ago. I had never had a problem until today! I went in to get my ring cleaned. Once I handed it to the lady at the counter she told me that it needed work. I told her it didn’t because it had been worked on in December. She told me she would ask the owner, which was sitting a few feet away. He said it didn’t need to be worked on. She asked me if I would be shopping and I replied yes. She told me the ring would be ready when I returned. I left the store and forgot to come back for the ring. Once I arrived home, I called the store and it was closed. It wouldn’t allow me to leave a message. As soon as the store opened I called to make sure they knew that I would be going for my ring. I live 40 minutes away. The lady at the counter never checked my ring in and didn’t give me a receipt. The man that answered was so rude to me. He said that it was going to be a problem to find my ring. I asked if they had cameras he said yes. I told him it shouldn’t be a problem. I told him that I wanted my ring. He told be I had an attitude because I told him I wanted my ring back. He told me to wait and after he came back he said that the lady from the counter was there and she remembered me leaving the ring. I told him I would go pick it up. I went with my husband and asked for the ring. The ring was not even cleaned. Things didn’t go well! Never been treated with so much disrespect in my life. Bad customer service. I hope someone in management reads this. Please talk to your staff about customer service!