Bay Physical Therapy & Fitness Center

I was assigned to Shelly after my hip surgery, and, unfortunately, her schedule was not able to accommodate mine, so my post-surgery treatment was sporadic at best. I did not get a sense that the staff or owner cared about me as an individual; rather I was just another piece on the assembly line with treatment often being left to 'support staff'. When I had issues with my insurance/claims payment and called Bay PT to resolve it today, Cristina, could not have been ruder. She refused to hear my concern, and when I tried, multiple times to describe what I hoped BPT could do to resolve it, Cristina was heard to say to someone in the background, "She (being me) is not listening at all" several times. If you want to be treated like a cog on an assembly line, Bay PT is for you; if not, seek treatment elsewhere.