Seems to be very nice people in the office but for some reason our information was mishandled, which led to frustration at a time when we were all grieving. This is a well known place, yet our family had a stressful experience here. The person who was supposed to add the obituary in Merced Sun-Star, Amanda, failed to do so. The funeral had to be by word-of-mouth. Although they were sorry, it was nothing that could be done. Friends missed the service who were waiting to find the information in the newspaper. Programs were mailed to all who missed it. The funeral director, Linda, was confused about payment after the funeral service, although a meeting took place prior and insurances were to be called. After little was being taken care of on their end and she seemed so confused, the family made insurance calls theirself. When the death certificates arrived into their office, instead of allowing family to pick them up she stated they could not be picked up until she received payment, yet the family could not make any progress with insurance benefits in order to give the payment needed because the death certificates were needed that were being held in their office. So they wanted payment and the family needed the death certificates in order to receive benefits, yet this funeral service had just taken place approximately one week or maybe two weeks prior to calls being made to family stating that payment was needed. No insurance benefits come in that quickly...so as stated, kind people here but it seems one would have to be sure that these people are doing all that they say they are going to do. For example, make sure the obituary is at Merced Sun-Star or better yet, take it yourself. Make your own calls and handle your own business instead of trusting that this funeral home will handle it all.
All USA
Seems to be very nice people in the office but for some reason our information was mishandled, which led to frustration at a time when we were all grieving. This is a well known place, yet our family had a stressful experience here. The person who was supposed to add the obituary in Merced Sun-Star, Amanda, failed to do so. The funeral had to be by word-of-mouth. Although they were sorry, it was nothing that could be done. Friends missed the service who were waiting to find the information in the newspaper. Programs were mailed to all who missed it. The funeral director, Linda, was confused about payment after the funeral service, although a meeting took place prior and insurances were to be called. After little was being taken care of on their end and she seemed so confused, the family made insurance calls theirself. When the death certificates arrived into their office, instead of allowing family to pick them up she stated they could not be picked up until she received payment, yet the family could not make any progress with insurance benefits in order to give the payment needed because the death certificates were needed that were being held in their office. So they wanted payment and the family needed the death certificates in order to receive benefits, yet this funeral service had just taken place approximately one week or maybe two weeks prior to calls being made to family stating that payment was needed. No insurance benefits come in that quickly...so as stated, kind people here but it seems one would have to be sure that these people are doing all that they say they are going to do. For example, make sure the obituary is at Merced Sun-Star or better yet, take it yourself. Make your own calls and handle your own business instead of trusting that this funeral home will handle it all.