We took our dog to get groomed, andthey called to reschedule 30 min later. We arrived and a really nice employee helped her calm down because she was too energetic and a bit scared. We had a anti bark mussle on her and a employee yelled at us to take it off now, so we did and she barked once and another employee saw and she said no to take her out and refused our service. We tried to talk to the employee who rudely told us to leave and she kept talking over us and did not let us say a thing so we left. We just wasted our time going and got yelled at by employees for no reason. Instead of telling us to train our dog, PetSmart should train their employees. There are nice employees who try to help and there are employees who don't want to gain customers and domt care for buiness. I will never be going back to a PetSmart. I recommend Petco way better now.
We took our dog to get groomed, andthey called to reschedule 30 min later. We arrived and a really nice employee helped her calm down because she was too energetic and a bit scared. We had a anti bark mussle on her and a employee yelled at us to take it off now, so we did and she barked once and another employee saw and she said no to take her out and refused our service. We tried to talk to the employee who rudely told us to leave and she kept talking over us and did not let us say a thing so we left. We just wasted our time going and got yelled at by employees for no reason. Instead of telling us to train our dog, PetSmart should train their employees. There are nice employees who try to help and there are employees who don't want to gain customers and domt care for buiness. I will never be going back to a PetSmart. I recommend Petco way better now.