My 2011 Ford Edge had the brakes go out suddenly, a nightmare scenario to be sure. After getting the run around with Encinitas Ford (our local dealer, and the place we bought our previous vehicles from) my wife and I were so disappointed we almost lost faith in Ford dealers completely. That's when Ryan Berkeley stepped in. He was attentive and empathetic to my situation. He offered a competitive price to fix the issue (from $1,700 quoted by Encinitas down to $1,000 with Ken Grody), and even matched a competitor price to save us even more. My vehicle was serviced professionally, and was ready within 48 hours! This was a major convenience for 2 working professionals. I'll be taking all my future maintenance and vehicle purchasing business to Ken Grody Ford, and highly recommend using Ryan as your service advisor.
Fantastic experience! Was looking for an Escape for the growing fam and was referred here. Kurt and Kevin were absolutely amazing! Got a great price on a brand new escape with a great payment. They even took my trade with a great deal! They really worked with me to get me into my new car. I really can't say enough about the great service. Really great guys!!!! I really recommend going here for your next car.