Bank of America Financial Center

0 stars. We just hope they improve. 1. Extremely slow service: 40+ minutes. No effort to save or respect customers' time. Ineffective allocation of expert staff. No place to sign-in. 2. No privacy: Anyone in waiting area can easily hear every word of the conversation. Huge risk of identify theft supported by the bank! 3. No courtesy: A "senior" staff mentioned they're doing a favor to customers (as opposed to providing customer service for which they are actually hired for). He was wearing a tie and not doing any work! 4. Not kid friendly esp if the service is expected to be that slow.