Found the most perfect ring until every other month I had to get diamonds replaced because they kept falling out. They told me it was my life style, and recommend a new ring. However, I rarely wore my ring due to job restrictions on jewelry. Finally after two years I had to go through corporate to get my money back and return my ring after 12 work tickets. I thought it was all said and done, until my sister had to go and get her ring fixed for the second time after only having for four months, and when she said her sister had the same experience the women sales associate became nasty saying I know exactly who you are talking about. My sister was appalled by this women's tone and look of distaste. I had no quarrel with Zales, just wrapped it up as a defective ring so
I am really confused over the animosity. My ring should last a lifetime, right? After my sisters ring and experience I have to say be wary shopping here. I have had great experiences with other Zales locations as well as the corporate office, but this store is unsatisfactory.
All USA
Found the most perfect ring until every other month I had to get diamonds replaced because they kept falling out. They told me it was my life style, and recommend a new ring. However, I rarely wore my ring due to job restrictions on jewelry. Finally after two years I had to go through corporate to get my money back and return my ring after 12 work tickets. I thought it was all said and done, until my sister had to go and get her ring fixed for the second time after only having for four months, and when she said her sister had the same experience the women sales associate became nasty saying I know exactly who you are talking about. My sister was appalled by this women's tone and look of distaste. I had no quarrel with Zales, just wrapped it up as a defective ring so I am really confused over the animosity. My ring should last a lifetime, right? After my sisters ring and experience I have to say be wary shopping here. I have had great experiences with other Zales locations as well as the corporate office, but this store is unsatisfactory.