AWFUL customer service! I love Williams-Sonoma, but not this store. I've spent thousands with the company but the staff here are rude, not warm, and seem to profile the customers to determine how much $$$$ they have. I've been in there 3 times and my experience has been the same. I've been questioned about where I live, had insinuations made about not having money to shop there, been asked for my license to check my credit card (no other store has done this), and I've felt sized up by snobs who can't be warm because I'm not in their country club. I am a nice, understanding customer and extremely loyal, but when service is AWFUL, I feel the need to say so. I will file complaints with corporate and suggest they replace a few people and train a warmer staff
AWFUL customer service! I love Williams-Sonoma, but not this store. I've spent thousands with the company but the staff here are rude, not warm, and seem to profile the customers to determine how much $$$$ they have. I've been in there 3 times and my experience has been the same. I've been questioned about where I live, had insinuations made about not having money to shop there, been asked for my license to check my credit card (no other store has done this), and I've felt sized up by snobs who can't be warm because I'm not in their country club. I am a nice, understanding customer and extremely loyal, but when service is AWFUL, I feel the need to say so. I will file complaints with corporate and suggest they replace a few people and train a warmer staff