Titan Automotive

Called to get a price comparison to verify that the shop I had brought my car to was over-charging me. The person who answered (Eric) did not want to help, saying I could fax in my question and that they'd get to it when they get to it. Problem is I need to respond to the current shop asap with an answer on whether or not to work. Other problem is who the heck uses faxes any more? Clearly Titan is outdated and unlikely to fair well in a price comparison with a highly overpriced shop.