The Spa At Pelican Hill

I am beyond disappointed. I bought a living social deal and scheduled a couple's message. Well, I found out today that they told me I scheduled it for Dec.30th which I had originally thought it was for Jan.30th. No email confirmation was sent to me or a reminder phone call. Well to say the least, the person name Rudy told me that because there we were a "no show" and I had not cancelled 24 hours prior to my service that that they will not honor my voucher and that it will show redeemed. Well, how is this fair when I never use their services in the first place? They did not even honor the price I pay toward their full price service for next time. Instead, I forfeit my $279 money I pay with a service that my husband and I did not use. I told Rudy I expected a manager to call me back and waited an entire day with no phones return to me which prompted me to write a review. Out of all the spa places I been, The Spa at Pelican Hill in my opinion is the worst with their service and unprofessionalism. I totally felt scam and taken advantage of by them. Do not pay high price with no service!