Accor has the worst of top tier loyalty program recognition in comparison to any other major hotel chain, including the Sofitel Beverly Hills. FO staff was cold rather than welcoming, fortunately the bell staff was very friendly and attentive which made up for the lack of positive service attitude. Rooms are outdated with low value for money. Agree on previous comments about this being a well located hotel. Gym also very nice, just be aware that the mornings are overcrowded with personal trainers bringing in their outside clients - but still a good setup and everyone was friendly. Not bad not great - average hotel in a good location.
This is a good hotel. The staff is knowledgeable and friendly. The valet is prompt. The hotel restaurant and bar are good and can be pretty lively! I stay at this hotel regularly for business trips. It's very reliably a safe bet for a stay in the Beverley Hills/West Hollywood areas. The rooms facing north have excellent views.