San Diego Walk In Tubs

After years of seeing TV commercials for walk-in tubs, the time came to seriously consider putting one in our house. All the companies you've seen on TV can't hold a candle to San Diego Walk-In Tubs and Jason Goodall in particular. From the mobile showroom that enables you to actually sit in several different models so you know what you're getting, to the start-to-finish service, San Diego Walk-In Tubs sets itself apart from all the others. The overall project from demo to full install was done quickly. Every day they laid down tarps to protect flooring and used an exhaust fan to draw out as much fine construction dust as possible. Each night they cleaned up the bathroom so that it was usable overnight. Jason was on-site several times to see how the project was going and was never more than a phone call or email away if there were any questions or issues. We are very particular when it comes to our home, so this attention to detail was much appreciated. Having read other reviews for this company, I had a pretty high expectation. That said, I am well aware that unexpected things always arise and this project was no different. What was different was how responsive Jason was to addressing the issues. After the final day was done and the final check written, we came across some things that couldn't have been noticed until using the new tub for the first time. With other companies, you will get the run-around and find that responsiveness drops way down once the bill is paid. That was NOT the case with Jason. He was super responsive to every issue I brought up and worked tirelessly to make sure he addressed each one to my satisfaction. There was no delay, no run-around, no 'extra' charges. I think that is one of the things that most impressed me about working with Jason and San Diego Walk-In Tubs.

I would have given this company 4 stars except for one Item: They remodeled my bathroom at a cost of $33000.00. WOW! Everything was fine except for one item. A recirculating water pump for instant hot water in the bathroom that retails for $500.00 plus installation. The pump has never worked properly. Over a year has passed and despite many requests for repair of the pump Jason & Co. still haven't fixed the pump and the pumps warranty will expire soon. Jason etc. will not answer my emails or return my phone calls. So, if you don't mind being ignored by Jason etc. after you pay them for the work and don't expect Jason to keep his promises to take care of any problems showing up after you pay him, then go for it.