Rancho Plaza Realty Property Management

They are terrible and will rip you off, given the opportunity. I hesitated writing a review because I didn't want to seem like a jaded prior tenant, but I sincerely hope that by writing a review I can help someone else out and save them some time, money and headache. First of all, MILITARY BEWARE. Vickie Hightower will swear up and down about how much she loves military, but it's all lip service; paid so she can rip you off. I just filed a Better Business Bureau complaint; it wasn't until I filed that she actually started answering my questions. Long story [somewhat] short- we were charged $900 for touch-up paint. I am CONVINCED that this is a scam. We left the house in impeccable condition; cleaner than when we moved in. But, because we are military and moved all the way across the country, there is nothing we can do except file with the BBB- unless we want to come out of pocket to fly back and take them to small claims court. If you do end up renting with them, ensure that you familiarize yourself with California Civil Code Section 1950.5, which deals with security deposits. There are valid reasons to keep security deposits; touch-up paint is definitely NOT listed one of them. Not only that, but they have a 21 day window to return the security deposit upon move out before they forfeit any right to keep any of the deposit (for any reason). The security deposit was post marked almost a week after this 21 day period expired, but yet Vickie Hightower would not acknowledge this AT ALL and STILL kept part of our deposit for touch-up paint. So, to recap, 1) using a tenant's deposit for touch-up paint is not legal, but seems like something they do frequently. And 2) they blatantly disregard CA Civil Code and tenant's rights and 3) they seemingly prey on the military since when we move, it's usually far away. Stay far, far away from them. I wish there were more repercussions that were possible for them, but after them withholding this money, flying back is just not an option. Ignore the lip service and pay attention to the negative reviews. I sure wish I had. :(

Very poor communication on the part of agent Sue Lopez. Does not return calls in any type of timely manner, if at all. Seems more interested in her commission than customer service. We will look elsewhere for our home needs.