Papa John's Pizza

This place takes hours to deliver. I waited 2 hours, called, no answer. called a few more times, finally an answer, but the lady was uncaring, un empethetic, refused to offer a refund, and said it's probably (probably?) on its way. I ended up buying tacos from a different store and the delivery man ended up showing up 3 hours later with cold pizza. He did bring melted ice cream as an apology. I did not tip. That was two years ago. I ordered pizza on the way home two years later, because I was super craving pizza. Recalling this experience, I ordered in store pick up using the app. The app does warn you about the wait times but does charge your credit card. The wait was 40 to 90 minutes. For a 10 min pizza bake. I arrived at the store 40 min later and there was no end in site for my pizza to be delivered. The lady in the store, made me pay again before telling me my pizza was not ready. I waited another hour for my pizza. During my hour long wait I had to listen to the employees complain consistently about angry customers. Customers angry about the long wait. The employees citing company regulations in fact on why they take hours to make a pizza. During the hour long wait I only saw maybe six pizzas assembled and baked. This place is is awful, avoid at all cost. Better off with Digorno.