Pacific Sales Kitchen & Home

DON'T FALL FOR THEIR PRICES - they do not stand behind their product, and their accountability ends the moment they ring you up. I rarely publish poor reviews online, but had to post this as a safety warning after our experience. We purchased a gas range from this store 2 years ago, but only used the oven once before. When we used it a few nights ago, our carbon monoxide detector went off. The following day, a gas inspector informed us that our gas range was LEAKING CARBON MONOXIDE!. I understand it's been 2.5 years and I understand that the appliance store may not be at fault for this issue. However, what appalled me was the sales rep and his manner in handling the situation. 1) As soon as we began our explanation, he could only focus on the one-year warranty (Who said anything about a warranty? I wanted a person to properly install and inspect the device so this wouldn't happen again) 2) He told me that he 'knows' the sales rep who sold it to us and trusts him (look, I'm happy that he's supportive of his colleague, but again, this is irrelevant). What would've been helpful is if he offered some suggestions such as next steps (recommend a certified, reputable assembler - one he personally recommends); ask if we would like to speak to a manager, or provide direct contact to the distributor or manufacturer of the product. Nope, he just stood there arms crossed refusing to take any responsibility and went on repeating the one-year warranty. Our favorite line was "we have sold thousands of these and never had a problem." As if he can be accountable of every detect that happens (that was sold outside of this store). Save yourself some time, don't fall for the bargain 'trap' of this place and stay away. UPDATE. I spoke with the manufacturer and they directed me to a reputable service center. I wish I could play the conversation on repeat to the sales team at Pacific Sales so they can learn to be more professional.