OneWest Bank

What a horrible experience I have had with One West Bank recently. I am a long term customer even when the bank was under First Federal Savings Bank. Most of the staff are helpful as they are remnants of the latter bank named above. However, those employed by One West Bank are cold hearted and there is no options to assist customers once they decline a request made by a customer. When you convey your frustration and believe you should move your accounts to another bank, they are quick to jump to this option of closing your accounts and sending you bank checks for you to deposit into another bank. They tell me I can no longer make wire transfers in US dollars unless I am physically present at the bank. My temporary situation does not allow me to do this.