On 8.19.2017 I went to My Nails for a mani/pedi because of their great reviews on Yelp. When I arrived there were 3 customers and 2 nail techs working. They told me to wait 30 minutes, no problem. Half way through doing acrylics on a little girl she (Rose) begins my pedicure. She was clearly in a rush, she let my feet soak for a whole 30 seconds before she quickly cut my toe nails and trimmed my cuticles. This was my first pedicure since I gave birth to my son 7 months ago, my feet needed a lot of work. She ignored the calluses on the pads and heels of my feet, didn't ask me if the length was fine on my nails (she left them way too long) and didn't file my nails. Normally the most basic pedicure comes with at least a foot scrub or a massage, not this one. After 2 minutes of trimming my nails she grabbed a pump of lotion and quickly worked it into my shins. She didn't even put lotion on my dry cracked feet! My pedicure was done in less than 5 minutes. No soak, no file, no scrub, no paraffin, no massage, no oil - NOTHING. She rushed straight into polishing my nails and set them up to dry. Then instead of doing my manicure she leaves my feet to dry and does a full GEL PEDICURE (scrub included) on the lady next to me that was there when I arrived. My toes did not need 45 minutes to dry! So now I have been in the salon for 1hr & 15 minutes and have had a whole 8 minutes of "pampering". After she is done with the lady's gel pedicure she comes over to start my manicure, I denied the manicure because I didn't have another hour and a half to have someone rush through and do a crappy job on my nails. She charged me full price ($25)! I have never been so disappointed in a nail salon. Rose, you should be ashamed of your customer service.
This salon also has questionable hygiene, she didn't change gloves between my pedicure and the lady after me. It's disgusting. I will not return. I would NEVER recommended this salon to anyone. Go at your own risk.
All USA
On 8.19.2017 I went to My Nails for a mani/pedi because of their great reviews on Yelp. When I arrived there were 3 customers and 2 nail techs working. They told me to wait 30 minutes, no problem. Half way through doing acrylics on a little girl she (Rose) begins my pedicure. She was clearly in a rush, she let my feet soak for a whole 30 seconds before she quickly cut my toe nails and trimmed my cuticles. This was my first pedicure since I gave birth to my son 7 months ago, my feet needed a lot of work. She ignored the calluses on the pads and heels of my feet, didn't ask me if the length was fine on my nails (she left them way too long) and didn't file my nails. Normally the most basic pedicure comes with at least a foot scrub or a massage, not this one. After 2 minutes of trimming my nails she grabbed a pump of lotion and quickly worked it into my shins. She didn't even put lotion on my dry cracked feet! My pedicure was done in less than 5 minutes. No soak, no file, no scrub, no paraffin, no massage, no oil - NOTHING. She rushed straight into polishing my nails and set them up to dry. Then instead of doing my manicure she leaves my feet to dry and does a full GEL PEDICURE (scrub included) on the lady next to me that was there when I arrived. My toes did not need 45 minutes to dry! So now I have been in the salon for 1hr & 15 minutes and have had a whole 8 minutes of "pampering". After she is done with the lady's gel pedicure she comes over to start my manicure, I denied the manicure because I didn't have another hour and a half to have someone rush through and do a crappy job on my nails. She charged me full price ($25)! I have never been so disappointed in a nail salon. Rose, you should be ashamed of your customer service. This salon also has questionable hygiene, she didn't change gloves between my pedicure and the lady after me. It's disgusting. I will not return. I would NEVER recommended this salon to anyone. Go at your own risk.