We were referred to J&L through our RV manufacturer, Thor. We had an issue with our main wall slide, and I asked to speak to the service department. Boy was I shocked. Not only was the office staff super friendly, they were VERY knowledgeable. They knew what our issue was, described it back top me in detail, explained the process, all in about 5 minutes. Then, once we arrived, we were greeted immediately, and made to feel welcome. Joe, the owner, personally evaluated our issue and worked with the manufacturer. We were on a tight schedule, but the immediate attention to detail and knowledge of the solution helped us get back on the road as planned. Every step of the way we were always made to feel great. Everyone was super friendly, up front, and no surprises. If you ever need someone who can give you honest answers and excellent service, at a great price, this is the place!
Wow, there is a reason this business comes so highly recommended! We are full-timers who took our 2017 Open Range fifth wheel in for warranty repairs, and could not have been more impressed by the quality of service, the fantastic communication, excellent repair job, and the overall experience of working with this family owned and operated business. It was a bit of a wait to get an appointment, but this is one place that is worth the wait. Joe and his team coordinated everything directly with our manufacturer, and completed our repairs in a lightning fast manner so we could be back in our home. Sure beats these ridiculous RV sales lots that want to keep your rig for a week before they even get a chance to look at it, and then take several more weeks to fix the issue.... You can bet if we encounter any other issues with our rig, we will head straight for J&L!