The price was average. The quality of the work was good, (only because I was there every day to check on it and I have years of construction experience) As far as them explaining how a roof works to someone that has no knowledge, I'd have to say, good luck getting the whole story. They tried to sell me on ideas that just made absolutely no sense. It took a long time to get the work completed correctly and they kept trying to give me a less than adequate product. The problem started when they didn't do the tear-off the way I asked. (Pull the old staples instead of driving them in so that they don't come through the bottom side and create a hazard in the attic for anyone that enters in the future.) I spent hours picking up after them and they said, "We were going to send someone back to pick that up." I call b.s. They had a crew already there that could've cleaned up in minutes. That's just an excuse for not having done it. Infact, I heard that same excuse a couple times throughout the job. Then they threw away an important, hard to replace, custom roof sound baffle. Lots of problems were blamed on their language barrier with their employees. (Shouldn't be the customer's problem) They finally fixed MOST of the issues and I paid them. I say most because sometimes you don't want the ones that cause the problem to be the one to try fixing the problem. The first attempt on replacing some fascia board was so wrong that I couldn't come up with a better response than, "You have got to be kidding me!" I still haven't received the lien release, and it's been about a month. No communication. Organization lacking. Didn't want to own up to their mistakes and tried diverting blame to anything and anyone else. Not a pleasant experience!
All USA
The price was average. The quality of the work was good, (only because I was there every day to check on it and I have years of construction experience) As far as them explaining how a roof works to someone that has no knowledge, I'd have to say, good luck getting the whole story. They tried to sell me on ideas that just made absolutely no sense. It took a long time to get the work completed correctly and they kept trying to give me a less than adequate product. The problem started when they didn't do the tear-off the way I asked. (Pull the old staples instead of driving them in so that they don't come through the bottom side and create a hazard in the attic for anyone that enters in the future.) I spent hours picking up after them and they said, "We were going to send someone back to pick that up." I call b.s. They had a crew already there that could've cleaned up in minutes. That's just an excuse for not having done it. Infact, I heard that same excuse a couple times throughout the job. Then they threw away an important, hard to replace, custom roof sound baffle. Lots of problems were blamed on their language barrier with their employees. (Shouldn't be the customer's problem) They finally fixed MOST of the issues and I paid them. I say most because sometimes you don't want the ones that cause the problem to be the one to try fixing the problem. The first attempt on replacing some fascia board was so wrong that I couldn't come up with a better response than, "You have got to be kidding me!" I still haven't received the lien release, and it's been about a month. No communication. Organization lacking. Didn't want to own up to their mistakes and tried diverting blame to anything and anyone else. Not a pleasant experience!