Hertz Car Sales Fresno

Buying the car was a great experience, our sales lady was awesome and spent a lot of time with us to ensure we got the car we wanted. When we found the car it had tons of scratches on the side of it but other than that it was perfect. Our saleslady assured us they could have it touched up after I purchased it. She spoke with "Big Al" who confirmed with me that they would do that. I bought the car and the next week, brought it in for my appointment. Al said it would be done in three days so I went next door and got a rental car at my own expense. Three days later I come back and NOTHING has been done to my car, it had not even been moved from where I parked it. Al Informed me that his paint guy had an emergency and was not able to paint my car. No phone call to let me know so I could make plans for an alternate vehicle, or at least not waste my time driving into fresno. I asked if they could give me a courtesy car rental and he said they couldn't but the would have it done in three days, and for my trouble would fill me up with a full tank of gas...so back I went to renew my car rental agreement. Three days later I went back and still nothing! They ended up having my car for a week and a half! And "Big Al" was unapologetic and had a horrible attitude. When I finally got my car and drove off I looked down at the gas gauge and it was on completely empty! I have never purchased another vehicle there since then, although I have now purchased two from other locations. This location is the worst!