Helzberg Diamonds

I have two GORGEOUS rings from here. The issue I've had is that both have a lot of tiny diamonds. On one of my rings, a tiny diamond has fallen out twice and needed replacement. The good thing about my experience, is that when I took it in, luckily it fell out in the first 9 months of owning the ring, I didn't realize I had to bring the ring in every six months for it to be checked for the warranty to continue. If no, the warranty is gone. They still allowed me that one time to be a couple of months late and I got to keep my warranty and it was fixed for free. Second ring I have, ZERO issues and I get compliments every time I wear it. It's in the pic. Overall experience, pluses and minuses.

The Escondido Helzberg diamond has the absolute worst customer service. I purchased a beautiful ring set for my wife. The manager Charlie was more than helpful when I was spending all of my money on a purchase. Fast forward a year and a half my wife takes her rings in for service and we pay the expedited charge for same day service One of the ladies stated she had a loose stone and they serviced the ring. 15 days later my wife wakes up from her sleep to find her main diamond missing. I search high and low all over the house for it and it’s no where to be found with the search exhausted. I decided to purchase a new stone for my wife and have it placed my wife is very anxious being she is 8 months pregnant and wants her ring for maternity pictures. My wife spoke to Charlie after multiple failed attempts and Charlie states she would cover the overnight service fee and send the ring to us insured the next day all we needed to do was drop it off. We drop it off and Charlie is gone shopping I leave my name and number and ask for them to have Charlie call me when she gets back from shopping..... on the clock...must be nice. We leave the diamond with a woman who is extremely rude she has a strong foreign accent and a piss poor attitude 8 hours go by with no call so I call the store back unfortunately for me the foreign lady answers the phone and seems very annoyed sorry we want answers on some very expensive jewelry. I wait two days with no response like promised and no finished ring. I call today and what do you know foreign girl picks up and now says in a very rude fashion “I told you we will call when it’s done in 2-4 Weeks” I asked her to have Charlie call me at 11am this morning because that is not what she has promised me. Well it’s now 545 and the store closes in 15 minutes I called with no answer and have been left in the dark by terrible rude staff I am sure if I had another 10,000 dollars sitting in front of them for a ring they would be doing anything to make a sale like the did the first time... they promised great service well that stops the day after you buy your ring. I am extremely disappointed with Helzberg in the Escondido CA mall and I will be sure to never ever ever recommend them to anyone I care about. The staff needs a major training on customer service and the foreign gal needs to find some happiness in life and get a different job. Whatever you do do not use Helzberg!!!! It will be a nightmare.