Haines & Cross

I enjoyed the service. They came on time and cleaned by carpets great, even with old carpeting. The employee was very nice and polite and I will use them again.

MISSING HEIRLOOM RUG -WAITING FOR RETURN - NO RESPONSE FROM COMPANY FOR 3 WEEKS NOW. RUG HAS BEEN OUT OF OUR LIVING ROOM FOR MONTHS! Very unhappy with this company. Requested a rug cleaning and with some encouragement from them decided to go ahead and have their repair person reweave a small portion and fold back the fringes for a more modern look. Howeve,r they REMOVED the fringes (which I wasn't thrilled with b/c I ddin't want that look, but I went along with that. I should have known when they tried to blame their error on me that I was in trouble.) When I went to pickup the rug and discoverd that error, they had also left all the loose hanging cotton threads hanging out of the rug - this is a $1200+ service! Then when they cleaned up the threads and they agreed to deliver the rug, I discovered that they had damaged/broken fibers all along the long side of the rug so that the white batting was showing. We called, they picked up the rug to correct this damage and now are not responding to our requests for the rug's return. This is a family heirloom from my husband's grandmother and very valuable to many members of the family - not just us. I would NOT recommend them.