Enterprise Rent-A-Car

I see it advertised that Enterprise picks you up and it doesn't specify miles, so from our arrival point to Enterprise totaled 11 miles so we couldn't be picked up for the limit is 5 miles which wasn't advertised in commercials so that was our first disappointment with Enterprise. Then when returned car, our train was scheduled to leave at 10:21am, we had planned on calling Uber to get us from car rental to train station, however for some reason the reception on our phones was failing. My husband and myself were upset and they seemed less than thrilled to help except for offering to call us a cab which seemed like forever to contact and get there. I'm not saying that we were to be treated like the King and Queen of San Rafael but we rented the car Friday and returned it on Monday and smiles we're never ending while charging us, yet seemed no compassion when we were in a jam. 11 miles is not that far off from 5 only 6 more miles and a small price to pay for returning customers, however we won't be using Enterprise again unless no other options are available.