My engine smelled of oil so I brought my car in and they were wonderful. Everything was under warranty, they gave me a great Outback for a loaner car and now my car is fixed and running great. The team is super nice.
[Post edit] Less than a week later I realized my car still smelled. I opened the hood and sure enough - the part that I went in for originally was never replaced. It still had the oil around it. I had to bring the car back and have it fixed again, ruining a weekend. On top of that instead of just owning up to it and apologizing, they gave me some story about "a small stone was in the part when they installed it", which doesn't even make sense. Their trained technicians wouldn't notice if something didn't screw on easily? I won't be going back there, and I recommend you avoid it as well.
Shame. The team was nice.
All USA
My engine smelled of oil so I brought my car in and they were wonderful. Everything was under warranty, they gave me a great Outback for a loaner car and now my car is fixed and running great. The team is super nice. [Post edit] Less than a week later I realized my car still smelled. I opened the hood and sure enough - the part that I went in for originally was never replaced. It still had the oil around it. I had to bring the car back and have it fixed again, ruining a weekend. On top of that instead of just owning up to it and apologizing, they gave me some story about "a small stone was in the part when they installed it", which doesn't even make sense. Their trained technicians wouldn't notice if something didn't screw on easily? I won't be going back there, and I recommend you avoid it as well. Shame. The team was nice.