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Prior Employee 2013 - In the time I worked for this company I unfortunately walked away disappointed. I have over 25 years experience in the mortgage industry and I do not have one unkind word for any of my prior employers. In those years I received numerous service excellence awards, cards and letters of appreciation for the job I do as a professional. At Springboard, I learned that none of this mattered, there is a strong alliance between the Latino/Hispanic staff. And what I saw was a jealousy or what is better described as fear of an individuals personal growth within the company. I found myself definitely questioning their ethics and integrity here. The employee atmosphere is tense, stressful and unprofessional to say the least. The quality of service depends on the mood of management . They run this organization like a sweat shop/slave driven workshop, "numbers over quality." Absolutely no respect for employees. I would highly recommend going somewhere else for assistance as they do train new employees for 2 weeks only to place them on a floor of supervisors or "team leads" with no respect for managerial authority. Simple case of "Too many Chiefs, not enough Indians." Each Team Lead has his or her rules, and they want you to follow them and not management, which is confusing for a new person. Follow at your own risk, in my experience this type of managerial floor breeds back biting and dishonesty which will yield failure in the end. Overall, the training was great but was not reflected in service. Personally, I thought after attending training needed to be shortened and revamped according to employee or customer feedback. The counseling calls are way too long for what a client receives, which is a recommendation. Homeowners can gain this information surfing the web or from calling your lender. Just call your bank and speak to your Loss Mitigation Department. One way Springboard makes their money is being paid by (HPF) Homeowner Preservation Foundation by way of your lender approximately $150.00 a session. Hope this helps you make your decision.