City of Riverside Public Utilities

These people are con artist! Straight and simple! They charged me for and extra month of service after I went to their webpage and cancelled service, and had the nerve to only send me a confirmation email for my second attempt cancellation while I was still on the phone with them! They tried to tell me that just cause I received an email that they made right then, that it proved that they received one and not the other! Then they asked me to send them a copy of the first email that they never sent as proof that I cancel a month before! I have kids I have to take care of, but they as a company could care less about their customers. I would of gone with another company if they didn't have a monopoly over my neighborhood. Who do we contact to look in to matters like this?!