Chico Hospital For Cats

RUDE STAFF! If I could give zero stars I would! Called on a Wed to make an appt, and was put on hold twice totalling 6 mins. They told me to come in the next day(Thu). When I showed up the receptionist said my appt was Friday. The vet and her assistant manhandled my senior cat covering her with a towel and pressing her body down with all their strength until her legs collapsed under her. She was so scared that she peed on the table out of fear. The vet told me they can't do the exam without sedation. The assistant then ran thru a list of every vaccine, shot, medication, and test they "felt she needed given her age and weight". I told them I couldn't afford it all at once, so she went behind a door to ridicule me saying "this lady can't afford anything. Why'd she even come here?" When she returned I wanted to tell them I could hear their rude comments thru the door, but I didn't. I just said I want to explore other options at different clinics. They said I still had to pay for an "attempted exam" which happens to be the same price as an actual completed exam. When I was leaving the receptionist ignored me for nearly 10 mins as she shuffled thru papers aimlessly, and answered 2 calls before acknowledging my being there waiting. She hadn't even attempted to place either call on hold to simply swipe my card; so I interrupted her 2nd call stating "I'm sorry, I have to go. If you could please just run my card and I'll be on my way." I should have just left without paying. I would not recommend. I will not return. And I will tell people about this ordeal.