We tried this place twice and unfortunately will no longer give the "local guy" business. Gruff or grouchy service, lack of correct tools, sketchy cleaning methods. Service: once while we were waiting up front the elderly fellow who runs the place hung up a phonecall to a customer in the back and muttered "you b**ch" into the dead moutpiece, then came out to my wife and asked, "what can I do for you, sweetheart?" As for tools, he hammered out pressed jewelry fittings that really require a correct screw-type removal tool (we cringed at the sound of it). He dropped a delicate piece of our jewelry onto the floor in front of us, too. NOT RECOMMENDED.
We tried this place twice and unfortunately will no longer give the "local guy" business. Gruff or grouchy service, lack of correct tools, sketchy cleaning methods. Service: once while we were waiting up front the elderly fellow who runs the place hung up a phonecall to a customer in the back and muttered "you b**ch" into the dead moutpiece, then came out to my wife and asked, "what can I do for you, sweetheart?" As for tools, he hammered out pressed jewelry fittings that really require a correct screw-type removal tool (we cringed at the sound of it). He dropped a delicate piece of our jewelry onto the floor in front of us, too. NOT RECOMMENDED.