Bel Air Flowers

Ordering the flowers online was easy. But that's where the good experience ended. I ordered an assorted bouquet for my girlfriend, and when she got them she sent a picture and they were not even close to what I ordered. Sometimes there are substitutions which is fine, but this was missing 3 of the 4 flowers shown in the bouquet, and replaced by leaves. Additionally, the handwritten card was barely legible, and certainly not what I would expect from their site, or based on the money I spent. I called to ask what happened, and after I stated why I was calling, the person on the phone said they were closed. I said, well who am I talking to if you're closed? She just said we're closed and hung up. This was at 4:45p. Their hours are clearly listed as open until 6p. Look elsewhere. I am doubtful you will get what you ordered, and service is awful.