Banana Republic

Ugh! Come on BR Southern CA stores get it together! I don't think some people realize what a drag it is to go to a mall on a weekend, in the heat, around tons of people, and limited parking. I usually shop on BR's website because the customer service is terrible! This store is no exception If a manager is reading this please coach your team: if someone comes in to your store the expectation is for the staff to be flexible. If it has to do with a size or maybe a misunderstanding of a sale item price work with the customer I'm all for going by the book, but if a person has sufficient evidence for their argument, and you don't know what to do or are second guessing yourslef call a Manager and learn from the situation.