Biggest rip off in the Bay. AAAA Generator Service was not AAAA or Service, charged $800 for absolutely nothing. Took our generator that had a starting problem with the circuit breaker popping, also the micro switch for the door to the power distribution needed realigned. They fix the micro switch but didn't do anything else and the owner Micheal said that his techs weren't able to figure out the problem for hours and it took him 10 minutes to fix it. I said then why are you charging me for it...he said well it took them time. I argued with him about the price and he said he should charge me more....I said you didn't do anything he said we did fix the female connector for your 50 amp circuit. I said for 4.25 hours he said that is what his tech said it took. Don't use these people. We still have the circuit breaker problem.
Follow up. I got a call about this review from asking if they could change my mind on this review. I explained what happened to the customer service rep whom I will not mention his name because he was very nice. He asked if we could make this right and I said all I wanted was the issue I had with my generator taken care of and he agreed and would get back to me. A couple days later he called saying that they were not sure what was wrong with my generator and would have to order some parts to see if this Ignition control relay was the problem and would need to come see the unit to get part numbers and such. I agreed and thanked him. I got a call yesterday 6/27/17 and was told that he would rather just give me the lion share of my money back instead of coming and investigating the problem. I said I really didn't care about the cost of what I spent I just wanted to get what I paid for and that was a fixed generator and would like them to stick to the original agreement of them just repairing the generator. He then said it would cause to much problems if we went that way and that he would rather just give back the money. I asked why and he said that Micheal didn't want to work on the generator anymore and didn't want to fix it. I said well that is who we were having issues with all along and that his boss should tell him that this is what we are doing. He then informed me that Micheal is the owner and he makes the calls and that he was just a customer service rep trying to keep their good reviews.
That's when I came unglued. I said if he is the owner and this problem is to hard for them to figure out then why didn't he just say this in the first place or say that it wouldn't be cost effect to spend hours and hours to learn his job to figure out what is wrong with my generator. The nice customer service rep could do nothing but agree, I told him that they can keep my money and I won't change my reviews and I will post them every where. DON'T USE THESE GUYS. THEY WANT TO CHARGE YOU FOR THEIR LACK OF KNOWLEDGE AND THEN MAKE EXCUSES. My advise to the unnamed customer service rep. "Get another job where you are appreciated"
I JUST READ THE OWNERS RESPONSE,
I am not a competitor, I do not repair generators. I have a bounce house company and we rent generators to our customers. Just another reason not to use these guys. If they will lie about being a competitor think about how many other things they lie about. Check your bills if you have used these guys. I did and wasn't happy.
All USA
Biggest rip off in the Bay. AAAA Generator Service was not AAAA or Service, charged $800 for absolutely nothing. Took our generator that had a starting problem with the circuit breaker popping, also the micro switch for the door to the power distribution needed realigned. They fix the micro switch but didn't do anything else and the owner Micheal said that his techs weren't able to figure out the problem for hours and it took him 10 minutes to fix it. I said then why are you charging me for it...he said well it took them time. I argued with him about the price and he said he should charge me more....I said you didn't do anything he said we did fix the female connector for your 50 amp circuit. I said for 4.25 hours he said that is what his tech said it took. Don't use these people. We still have the circuit breaker problem. Follow up. I got a call about this review from asking if they could change my mind on this review. I explained what happened to the customer service rep whom I will not mention his name because he was very nice. He asked if we could make this right and I said all I wanted was the issue I had with my generator taken care of and he agreed and would get back to me. A couple days later he called saying that they were not sure what was wrong with my generator and would have to order some parts to see if this Ignition control relay was the problem and would need to come see the unit to get part numbers and such. I agreed and thanked him. I got a call yesterday 6/27/17 and was told that he would rather just give me the lion share of my money back instead of coming and investigating the problem. I said I really didn't care about the cost of what I spent I just wanted to get what I paid for and that was a fixed generator and would like them to stick to the original agreement of them just repairing the generator. He then said it would cause to much problems if we went that way and that he would rather just give back the money. I asked why and he said that Micheal didn't want to work on the generator anymore and didn't want to fix it. I said well that is who we were having issues with all along and that his boss should tell him that this is what we are doing. He then informed me that Micheal is the owner and he makes the calls and that he was just a customer service rep trying to keep their good reviews. That's when I came unglued. I said if he is the owner and this problem is to hard for them to figure out then why didn't he just say this in the first place or say that it wouldn't be cost effect to spend hours and hours to learn his job to figure out what is wrong with my generator. The nice customer service rep could do nothing but agree, I told him that they can keep my money and I won't change my reviews and I will post them every where. DON'T USE THESE GUYS. THEY WANT TO CHARGE YOU FOR THEIR LACK OF KNOWLEDGE AND THEN MAKE EXCUSES. My advise to the unnamed customer service rep. "Get another job where you are appreciated" I JUST READ THE OWNERS RESPONSE, I am not a competitor, I do not repair generators. I have a bounce house company and we rent generators to our customers. Just another reason not to use these guys. If they will lie about being a competitor think about how many other things they lie about. Check your bills if you have used these guys. I did and wasn't happy.